TechSmith Corp.

Frequently Asked Questions

General

Who created the Coach’s Eye app?

Coach’s Eye is hand-crafted by a small team at TechSmith, passionate about helping coaches and athletes achieve maximum potential. We work tirelessly to deliver the best performance enhancing app on the market. If there's any way we can make it better for you, submit your idea!

What sports can Coach’s Eye be used for?

Coach’s Eye can be used for any sport or activity, but here’s the complete list just in case. Bottom line, it’s the only thing you’ll need if you want to take it to the next level in your sport. Are you using Coach’s Eye for something cool or interesting? We’d love to hear from you!

Will Coach’s Eye run on my device?

Coach’s Eye is currently available for Apple, Android, and Windows 8.1 devices. Right now we’re focused on optimizing each platform we currently serve. If you would like to see us on another platform let us know.

The best way to check device compatibility is by visiting the appropriate app store.
Apple App Store | Google Play | Windows Store

Do you make a version that can be used on my computer?

Coach’s Eye is currently available on computers running Windows 8.1. In addition to that, any Coach’s Eye video can be viewed on computers or mobile devices with compatible internet browsers (we recommend Google Chrome).

How much does the app cost?

The best way to check the current price is by visiting the appropriate app store.
Apple App Store | Google Play | Windows Store

I have an Android device and an Apple device, do I have to pay for two licenses?

Yes, you will need a license for each device. Coach’s Eye is sold through independent app stores on different platforms.

I have an iPhone and iPad, do I need to buy two copies?

No, we offer a single user license you may use on multiple iOS devices tied to a single Apple ID.

I have an Android phone and tablet, do I need to buy two copies?

No, we offer a single user license you may use on multiple Android devices tied to a single Google account.

Can I import videos that were recorded with a different camera?

Maybe. Coach’s Eye on Apple devices can accept videos in .MP4, .MOV, or .M4V formats. Coach’s Eye on Android can accept .MP4 videos that are recorded in 720p or lesser. Coach's Eye for Windows 8.1 can accept videos in these formats .MP4, .WMV, .MOV, .AVI.

How do I import videos into Coach’s Eye?

Please refer to our Getting Started Page for your specific operating system.

I have an issue with Coach’s Eye and need help, who do I contact?

We are sorry to hear that. Our business hours are Monday - Friday from 8:00am - 5:00pm EST. You can either email us for assistance, visit our feedback forum, or give us a call. [517-381-2300]

Why do I need to create a TechSmith account to share my videos?

A TechSmith account is required for you to easily share your videos with others via text message or email. The account also allows you to login and manage the videos you have shared.

How does video privacy work with sharing videos?

Coach’s Eye uploads your video to our server and creates a unique URL for you to share. Who you share it with is up to you. We currently offer Public or Private (Unlisted) sharing options.

Where will “Public” videos show up?

Currently, publicly shared videos can be seen in our Latest feed of public Coach’s Eye videos. They can also show up on our Leaderboard if they have a lot of views.

How do I delete my Coach’s Eye video from the website?

You can delete any of the Coach’s Eye videos that you shared by visiting www.coachseye.com and logging into your account. Click or tap uploaded videos and manage your account.

I accidentally shared my video publicly and would like to change the setting to private. How do I change the privacy setting after the video has been shared?

You can change the privacy setting to any of the Coach’s Eye videos that you shared by visiting www.coachseye.com and logging into your account. Click or tap uploaded videos and manage your account.

Do Coach’s Eye videos have to be viewed on mobile devices?

No, Coach's Eye videos can be viewed on mobile devices or computers.

Coach’s Eye for iOS / Apple FAQs

What iOS devices will Coach’s Eye work on?

Coach’s Eye will run on any devices listed below as long as you have iOS 7 or later installed.

Can I show Coach’s Eye on my TV or projector?

Yes, there are a few ways to mirror Coach’s Eye on a bigger screen for live review.

These accessories and Apple TV require that you are using an iPad 2, iPad 3, iPad 4 Retina, iPad mini, iPad mini Retina, iPhone 4S, iPhone 5, iPhone 5C or iPhone 5S for app mirroring.

How can I import videos that were recorded with other cameras?

There are a few ways to do this on your iOS devices.

Coach’s Eye seems to be frozen or unresponsive. What can I do to fix it?

One thing to try is killing (not deleting) the app and then reopening it. Here is a quick video that shows you how to do that. Frozen App Help
Please contact us for help if that doesn’t fix the issue.

Coach’s Eye for Android FAQs

Why are some things different on Android versus iOS?

Developing and supporting Android is very different than iOS / Apple. There are over 1,000 Android devices with different screen sizes, camera qualities and capabilities and over 15 different versions of the Android operating system (OS). We are doing our best to support all of the devices and versions of the Android OS. There are some instances where we know we do not work as expected and some cases where we do not know there is an issue until it is reported.

What is the minimum operating system requirement for the app on Android?

4.0.3 or above

How do I import videos that were recorded with other cameras (Android)?

Dropbox account - Save videos to your computer and then place them in a Dropbox folder. Open and save the videos using the Dropbox app on your device. Be sure the videos meet the specifications.

Why can’t I import videos from the website?

There are lots of variations of internet browsers on Android phones and not all of them recognize that you have Coach's Eye installed on your device. We recommend you download the Chrome browser from the Google Play store and use that to import a video from www.coachseye.com into your app.

Are there any video import restrictions?

Yes. The main goal of import is to support importing from your camera’s Gallery. There are many other videos from non-phone cameras that are either unsupported or untested. We recommend using an .MP4 video that is lesser than 720p.

Can I record a video when I am importing or sharing a video?

You can record using Coach's Eye, but not with your phone's camera app. We have to use certain hardware components to get the video either useable by Coach's Eye or viewable by others. These are some of the same components used when recording a video with your phone's camera app.

Why is the video I recorded smaller than my screen?

In order to control some of the differences on Android devices we have a fixed aspect ratio that will be smaller on bigger screens. Download a list of known issues on known devices

Please see the above link to see if your phone is known to have an issue.  Some of the common issues are below:

How can I see if my shares were successful?

There are two steps for sharing a video our app must perform. First, the video needs to be made into sharable format. Progress will be shown in your notification bar. The second step is that the video must be shared and leave your device. The success and failure of a share will show up in your notification bar at the top of your phone. Drag down from the top of the screen for more information.

How can I get the best sharing performance?

We recommend trying to share only one video at a time over WiFi. We will queue up videos to be made and shared, but this hinders performance and may cause other videos to fail.

Can I retry sharing my failed videos?

Yes. By clicking on the failure notification in the notification bar, the app will retry to either make the video or send/upload it.

How can I see if my shares were successful?

There are two steps for sharing a video our app must perform. First, the video needs to be made into sharable format. Progress will be shown in your notification bar. The second step is that the video must be shared and leave your device. The success and failures of these steps will show up in your notification bar at the top of your phone that you can drag down for more information.

The flywheel doesn’t seem to respond, why is that?

Different phones have different screen sizes and it is helpful to know which devices that are having the issue. A few things to try: scrub the wheel just above the flywheel, scrub the wheel more in the center and stay away from the sides and touch lightly rather than pressing firmly on the wheel.

Why are my videos choppy when I am analyzing them?

There can be a few reasons. Common reasons are that your device is capturing video at a low frame rate, or your device components are not capable of running Coach’s Eye smoothly.

Why are videos I record (raw footage) playing back choppy/skipping and not capturing all of the action?

The app is highly reliant upon the quality of the camera on the device. We do something special to the video so you are able to scrub it and some cameras are just not responsive enough to capture all of the action. Here are a couple of things to try to get better performance:

Are there any importing video restrictions?

Yes.

Coach’s Eye for Windows 8.1 FAQs

Why are some things different on Windows 8.1 versus iOS and Android?

One of the biggest differences is the User Interface. We've made it so that Coach's Eye for Windows 8.1 fits into the Windows 8.1 operating system.

You'll also notice that there is no Explore tab. We didn't forget! We're already working future updates, stay tuned.

What is the minimum operating system requirement for the app on Windows 8.1?

Coach's Eye requires Windows 8.1 or later. It will also work on Windows RT devices.

Why is the Windows 8.1 version more expensive?

Functionality on laptops/desktops and surface tablets requires added support expense and additional resources for the Coach's Eye team.

What is the minimum operating system requirement for the app on Windows 8.1?

Coach's Eye requires Windows 8.1 or later. It will also work on Windows RT devices.

Will Coach’s Eye work on Windows Phones?

It will not work on Windows Phones. Windows Phones use a different operating system.

Are there any video import restrictions?

Coach's Eye for Windows 8.1 will only accept videos in these formats .mp4, .wmv, .mov, .avi.

Will Coach's Eye work on my Windows 8.1 desktop or laptop computer?

Yes, Coach's Eye should work on your Windows 8.1 desktop or laptop.

Can I see if a share is successful?

In the gallery view, if you swipe down from the top, there is a "Shared" icon that will come up. That takes you to a shared view, where you can see the videos you have shared.