Coach's Eye TechSmith

TechSmith Corp.

Frequently Asked Questions

General

Who created the Coach’s Eye app?

Coach’s Eye is hand-crafted by a small team at TechSmith, passionate about helping coaches and athletes take their game to the next level. We work every day to make Coach's Eye your favorite coaching tool. Is there a way we can make it better for you? Drop us a line.

What sports can Coach’s Eye be used for?

The nice thing about Coach's Eye is that it can be used for any sport. How you use it will be different, but there is no reason that you couldn't take advantage of video analysis for any sport. Complete List. Are you using Coach’s Eye for something cool or interesting? We’d love to hear from you

Will Coach’s Eye run on my device?

Coach’s Eye is currently available for iOS and Android devices. Let us know if you would like to see Coach’s Eye on a different OS.

Do you make a version that can be used on my computer?

While any Coach’s Eye video can be viewed on a computer, we do not currently have a computer-based version of Coach’s Eye available. However, we’d love to hear your thoughts on what would be needed in a computer version. Contact us through email or our feedback forum.

How much does the app cost?

$4.99 - available in the Apple App Store and Google Play

I have an Android device and an Apple device, do I have to pay for two licenses?

Yes, you will need a license for each device. Coach’s Eye is sold through independent app stores on different platforms.

I have an iPhone and iPad, do I need to buy two copies?

No, you are able to use the same license on multiple iOS devices tied to a single Apple ID.

I have an Android phone and tablet, do I need to buy two copies?

No, we offer a single user license you may use on multiple Android devices tied to a single Google account.

Can I import videos that were recorded with a different camera?

Maybe. Coach’s Eye on iOS can accept videos in .MP4, .MOV, or .M4V formats. Coach’s Eye on Android can accept .3GP and .MP4 videos that are recorded in 720p or lesser. The Coach’s Eye team is still exploring different types of cameras and the app’s ability to accept videos from these different sources.

How do I import videos into Coach’s Eye?

Please look at the OS specific tips for how to import videos in the different sections below.

Import on iPhone, iPad or iPod touch
Import on Android

I have an issue with Coach’s Eye and need help, who do I contact?

We are sorry to hear that. You can either email us for assistance, visit our feedback forum, or give us a call. Keep in mind that our regular hours are Monday - Friday from 8:00am - 5:00pm EST.

Why do I need to create a TechSmith account to share my videos?

A TechSmith account is required for you to easily share your videos with others via text message or email. The account also allows you to login and see all the videos that you have shared with others and viewed.

How does video privacy work with sharing videos?

Coach’s Eye uploads your video to our server and creates a unique URL for you to share. Who you share it with is up to you. We currently allow you to choose Unlisted or Public.

Where will “Public” videos show up?

Currently, publicly shared videos can be seen in the Explore tab of the Coach’s Eye app. They can also show up on our Leaderboard if they have a lot of views.

I accidentally shared my video publicly and would like to change the setting. How do I change the privacy setting after the video has been shared?

The easiest way to do this is to click the video link and then log into your TechSmith account. Once you have done that you can change the privacy setting for that video and any others that you have shared.

Do Coach’s Eye videos have to be viewed on mobile devices?

No, Coach's Eye videos can be viewed on mobile devices or computers.

Coach’s Eye for iOS / Apple FAQ’s

What iOS devices will Coach’s Eye work on?

Coach’s Eye will run on any devices listed below as long as you have iOS 6 or later installed.

Why does Coach’s Eye require iOS 6?

Coach's Eye 2.6 and later requires iOS 6 to take advantage of functionality in the OS that allow us to provide the best product possible. Older versions of Coach's Eye will still function on iOS 5. While we understand some users are reluctant to upgrade to iOS 6, we feel the features that Apple makes available in new versions of iOS are compelling enough for us to require these updates.

Can I show Coach’s Eye on my TV or projector?

Yes, there are a few ways to mirror Coach’s Eye on a bigger screen for live review.

These accessories and Apple TV require that you are using an iPad 2, new iPad, iPhone 4S, or iPhone 5 for app mirroring.

How can I import videos that were recorded with other cameras?

There are a few ways to do this on your iOS devices.

Coach’s Eye seems to be frozen or unresponsive. What can I do to fix it?

One thing to try is killing (not deleting) the app and then reopening it. Here is a quick video that shows you how to do that. How to kill a frozen app Please contact us for help if that doesn’t fix the issue.

Coach’s Eye for Android FAQ’s

Why are some things different on Android versus iOS?

Developing and supporting Android is very different than iOS / Apple. There are over 1,000 Android devices with different screen sizes, camera qualities and capabilities and over 15 different versions of the Android operating system (OS) on those different devices. We are doing our best to support all of the devices and versions of the Android OS. There are some instances where we know we do not work as expected and some cases where we do not know there is an issue until it is reported. Thank you for your patience as we continue to make this a world class application that enables you to improve your athletic performance.

What is the minimum operating system requirement for the app on Android?

4.0.3 or above

How do I import videos that were recorded with other cameras (Android)?

Dropbox account - Save videos to your computer and then place them in a Dropbox folder. Open and save the videos using the Dropbox app on your device. Dropbox Tutorial. Be sure the videos meet the specifications.

Why can I not "open in Coach's Eye" while watching a Coach's Eye video that was sent to me?

There are lots of variations of internet browsers on Android phones and not all of them recognize that you have Coach's Eye installed on your device. We recommend you download the Chrome browser from the Google Play store and use that to import a video from www.coachseye.com into your app.

Are there any video import restrictions?

Yes. The main goal of import is to support importing from your camera’s Gallery. There are many other videos from non-phone cameras that are either unsupported or untested.

Can I record a video when I am importing or sharing a video?

You can record using Coach's Eye, but not with your phone's camera app. We have to use certain hardware components to get the video either useable by Coach's Eye or viewable by others. These are some of the same components used when recording a video with your phone's camera app.

Why is the video I recorded smaller than my screen?

In order to control some of the differences on Android devices we have a fixed aspect ratio that will be smaller on bigger screens. Download a list of known issues on known devices

Please see the above link to see if your phone is known to have an issue.  Some of the common issues are below:

How can I see if my shares were successful?

There are two steps for sharing a video our app must perform. First, the video needs to be made into sharable format. Progress will be shown in your notification bar. The second step is that the video must be shared and leave your device. The success and failures of these steps will show up in your notification bar at the top of your phone that you can drag down for more information.

How can I get the best sharing performance?

We recommend trying to share only one video at a time over WiFi. We will queue up videos to be made and shared, but this hinders performance and may cause other videos to fail.

Can I retry sharing my failed videos?

Yes. By clicking on the failure notification in the notification bar, the app will retry to either make the video or send/upload it.

How does the import from Coach’s Eye button work on the www.coachseye.com/xyz view page?

View workflow graphic

When I click on a www.coachseye.com/xyz link that was shared why can’t I see my video?

There could be a couple of issues: 1. There is no thumbnail, but the video is there, so just click Play.
2. It never uploaded and in that case see “How can I see if my shares were successful?”

How can I see if my shares were successful?

There are two steps for sharing a video our app must perform. First, the video needs to be made into sharable format. Progress will be shown in your notification bar. The second step is that the video must be shared and leave your device. The success and failures of these steps will show up in your notification bar at the top of your phone that you can drag down for more information.

The flywheel doesn’t seem to respond, why is that?

Different phones have different screen sizes and it is helpful to know which devices that are having the issue. A few things to try: scrub the wheel just above the flywheel, scrub the wheel more in the center and stay away from the sides and touch lightly rather than pressing firmly on the wheel.

Why are my videos choppy when I am analyzing them?

We do not have a known issue for this yet and have only seen one report of it for the Galaxy Nexus.

Why are videos I record (raw footage) playing back choppy/skipping and not capturing all of the action?

The app is highly reliant upon the quality of the camera on the device.  We do something special to the video so you are able to scrub it and some cameras are just not responsive enough to capture all of the action.  Here are a a couple of things to try to get better performance:

Are there any importing video restrictions?

Yes.